If the device is not accessible through the App, Google recommends using the factory reset button. Google suggests the factory reset process be done through the Google Home App. However, factory resetting the router will restore manufacturer settings.Īs a result, once the process is complete, you should configure your point router as you did during the initial setup. If you find that the above-mentioned solutions are not able to restore functionality to your point routers, you should consider factory resetting the device. If not, you should consider moving the device closer to the primary point router. If you have a single router/point that is offline, check if this point is within range of the primary Wi-Fi point. You can also perform a mesh test to confirm the functionality of your devices and get scores based on their performance.Restore power to any additional nest points or routers.Now, reconnect the power supply to the Nest router or primary Google Wi-Fi point and wait for it to completely turn on.Secure all ethernet cables into and between the network devices.This step takes around 2 mins to complete. Give your modem some time to initialize and turn the indicator lights back on.Now, reconnect the power supply for only the modem.This is confirmation that the device no longer has power. Wait till all lights on the unplugged device are off.This includes the modem and all Google Nest Wi-Fi or Google Wi-Fi devices. Disconnect power from all network devices.To do a power cycle of the router, modem, and point, follow these steps: It is a very popular and effective method to resolve connectivity issues. Power Cycle the Modem, Router, and PointĪ power cycle is a soft reset of your device, refreshing the device to initialize again. You might have blocked or restricted some permissions that allowed the app to link to Google Nest during setup. Once complete, you can unplug the point routers and place them at locations where you can get maximum range and connectivity.ĭeleting and re-installing the Google Home App is also a solution for you to try. This will allow the point routers to connect to the primary point and complete the setup process. The fix for this issue is to hardwire the point routers to the primary point before positioning these routers at their intended location. You might be facing this issue during the initial setup of your Nest system or while you factory reset the system. Internet access from the primary point is available while the other point routers do not give Wi-Fi access. Here's a video walkthrough from us to help you troubleshoot your Google WiFi point not connecting,Ī popular issue that users face is while setting up the point routers along with the primary point. Make sure your Wi-Fi system, routers, and modems are all powered on when you do a check of the system. If you find any damaged cords, replace them immediately before using your Wi-Fi system any further. Most times, this troubleshooting step will resolve most connectivity issues. There are multiple power cords, ones coming off the wall into devices, ones going from device to device, and ethernet cables that you need to double-check. The first step is to make sure that all cables and connections are secure. Keep reading for detailed instructions on how to execute these methods. If you still face problems, contact your ISP and Google Nest support. If these don't work, factory reset the device. If your Google Nest Wi-Fi point is not connecting, try pairing the points after hardwiring, check cables and connections, and power cycle the modem, router, and point. I compiled all the fixes in this troubleshooting guide so that you can fix your Google Nest Wi-Fi point if it is not connecting. However, after using the Nest Wi-Fi point for a while, I noticed some connectivity issues popping up now and then.Īfter browsing online for fixes to this issue, I found a few solutions that will help resolve this issue. It provides unparallel connectivity throughout my house with unwavering speed. Upgrading to the Google Nest Wi-Fi system completely changed my internet surfing experience.

Google nest point